Contact us

Do you have questions about the New York Passes or your booking? Then you will find the right contact person on this page.

NYC & Company

NYC & Company

For general questions about New York City Passes or the city of New York, please contact the official tourist information office.

Official NYC Visitor Information Center
810 7th Avenue
New York, NY 10019, USA
Opening hours
Montag - Sonntag: 09:00 – 18:00 Uhr
GetYourGuide

GetYourGuide

If you have purchased a New York Pass from GetYourGuide, please contact the support team of our partner company GetYourGuide.

Support topics
• Buchungen verwalten
• Zahlungsfragen
• Stornierungen
• Ticket-Downloads
Go City

Go City

If you have purchased the Go City New York Pass, please contact Go City customer support directly.

Support topics
• Pass-Aktivierung
• Reservierungen
• Rückerstattungen
• App-Support
Live chat available
24/7 Support über die Go City Website
CityPass Inc.

CityPass Inc.

If you have purchased the New York CityPass, please contact CityPass customer support directly.

Support topics
• Ticket-Nutzung
• Rückgaben & Umtausch
• Verlängerungen
• Mobile Tickets
Support times
Mo-Fr: 06:00 – 18:00 Uhr (PST)
Sa-So: 08:00 – 17:00 Uhr (PST)
Tiqets.com

Tiqets.com

If you have purchased the Berlin WelcomeCard from Tiqets, please contact the support team of our partner company Tiqets.

Support topics
• Buchungen verwalten
• Zahlungsfragen
• Stornierungen
• Ticket-Downloads
Live chat available
Direkter Support über die Tiqets-Website
Headout

Headout

If you have purchased the Berlin WelcomeCard from Headout, please contact the support team of our partner company Headout.

Support topics
• Buchungen verwalten
• Zahlungsfragen
• Stornierungen
• Ticket-Downloads
Live chat available
Direkter Support über das Headout Help Center